Reported Reactions

Devices › Programmer, pacemaker

Device brand name · Programmer pacemaker

SmartTouch: medical device reports filed with FDA

668 reports name it, 2019–2026. Manufacturer given most often on reports: Microport Crm. Product code KRG.

668
device reports naming the brand
0% of all MAUDE reports · about 97 a year
132
reports, 12 months to August 2026
188 in the 12 months before
100%
classified as malfunction
96.7% across the product code
0%
classified as death, as reported
0 reports · not verified by FDA

FDA's MAUDE database holds 668 reports that name the brand "SmartTouch" (programmer pacemaker), received between August 2019 and August 2026; the manufacturer given most often on reports is Microport Crm. Spellings of one product vary from report to report.

132 reports arrived in the 12 months to August 2026, down 30% from 188 in the 12 months before. FDA releases MAUDE data monthly; reports can arrive months after an event, so the newest months grow in later releases. The event types recorded are malfunction (100%); across all programmer, pacemaker reports (product code KRG) death is recorded in 0.1% and malfunction in 96.7%. Event type is the reporter's classification of the report, not a verified outcome.

The device problems coded most often are application program freezes or fails to launch (25.7%), application program problem (11.7%) and communication or transmission problem (11.7%). The patient problems coded most often are no patient involvement, dizziness and tachycardia. FDA states that "MDR data alone cannot be used to establish rates of events, evaluate a change in event rates over time or compare event rates between devices. The number of reports cannot be interpreted or used in isolation to reach conclusions about the existence, severity, or frequency of problems associated with devices." It adds that the reporting system "has limitations, including the potential submission of incomplete, inaccurate, untimely, unverified, or biased data."

Reports by month, five years

077154Sep 2021: 0Oct 2021: 3Nov 2021: 0Dec 2021: 02022Jan 2022: 0Feb 2022: 0Mar 2022: 0Apr 2022: 0May 2022: 0Jun 2022: 0Jul 2022: 0Aug 2022: 0Sep 2022: 0Oct 2022: 0Nov 2022: 0Dec 2022: 02023Jan 2023: 0Feb 2023: 0Mar 2023: 0Apr 2023: 0May 2023: 0Jun 2023: 1Jul 2023: 8Aug 2023: 4Sep 2023: 7Oct 2023: 14Nov 2023: 7Dec 2023: 62024Jan 2024: 4Feb 2024: 6Mar 2024: 7Apr 2024: 16May 2024: 16Jun 2024: 26Jul 2024: 154Aug 2024: 34Sep 2024: 20Oct 2024: 29Nov 2024: 24Dec 2024: 152025Jan 2025: 7Feb 2025: 12Mar 2025: 15Apr 2025: 22May 2025: 14Jun 2025: 13Jul 2025: 10Aug 2025: 7Sep 2025: 10Oct 2025: 11Nov 2025: 8Dec 2025: 102026Jan 2026: 6Feb 2026: 14Mar 2026: 12Apr 2026: 7May 2026: 7Jun 2026: 14Jul 2026: 18Aug 2026: 15

Reports by the month FDA received them. FDA releases MAUDE data monthly; reports can arrive months after an event, so the newest months grow in later releases.

By year received

01763512019: 320192020: 2020202021: 1520212023: 4720232024: 35120242025: 13920252026: 932026

Event type and report source

Event type, as classified on the report

Death0%0
Injury0%0
Malfunction100%668
Other0%0
Not given0%0

Who filed the report

Manufacturer report100%668
Voluntary report0%0
User facility report0%0
Distributor report0%0
Not given0%0

Grey bar: all 24,211 reports carrying product code KRG. Event type is the filer's classification and is not verified by FDA.

Device problems coded

Device problem (FDA code)ReportsShareShare across product code
Application program freezes or fails to launch17225.7%1.2%
Application program problem7811.7%0.4%
Communication or transmission problemthe device could not communicate or transmit7811.7%9.1%
Display or visual feedback problem436.4%6.6%
Interrogation problem365.4%0.3%
Wireless communication problema wireless connection problem365.4%0.2%
Computer software problema software problem355.2%7.2%
Data problem355.2%1.4%
Failure to interrogate172.5%3.1%
Difficult to interrogate91.3%0.3%
Program or algorithm execution problem91.3%0%
Erratic or intermittent display81.2%0.1%
Incorrect, inadequate or imprecise result or readings81.2%0.1%
Image display error/artifact71%0%
Intermittent communication failure71%0%
Patient data problem71%0%
Application program version or upgrade problem50.7%0.1%
Computer operating system problem50.7%8.3%
Failure to power up50.7%3.6%
Operating system becomes nonfunctional50.7%1.5%

FDA's device problem codes as entered on the report; one report can carry several. Generic codes such as "no apparent adverse event" are left out.

Patient problems coded

Patient problem (FDA code)ReportsShare
No patient involvement30.4%
Dizzinesslight-headedness or unsteadiness20.3%
Tachycardiafast heart rate20.3%
Appropriate clinical signs, symptoms and conditions term/code not available10.1%
Discomfortdiscomfort10.1%
Presyncope10.1%

Patient problem codes are present mainly in reports filed since 2019 and are often blank.

In context

MeasureSmartTouchProduct code KRGAll MAUDE reports
Reports66824,21126,136,888
Share of that pool—2.8%0%
Classified as death, per 1,000 reports019
Classified as injury0%3.2%36.2%
Classified as malfunction100%96.7%62.3%
Filed by the manufacturer100%99.9%94.9%

Shares are of reports, not of devices in use. FDA states that "MDR data alone cannot be used to establish rates of events, evaluate a change in event rates over time or compare event rates between devices. The number of reports cannot be interpreted or used in isolation to reach conclusions about the existence, severity, or frequency of problems associated with devices." It adds that the reporting system "has limitations, including the potential submission of incomplete, inaccurate, untimely, unverified, or biased data."

Other brands with product code KRG

BrandReportsLatest 12 monthsClassified as death
Carelink15,005180%
Carelink Programmer6,2645460%
CareLink Encore Programmer1,3431030%
Pacing System Analyzer607920%
Orchestra71300.1%
Merlin Programmer1,425260.1%
Vitality 24,77901%
Carelink Encore36800%
Medtronic Carelink Programmer With Analyzer173310%
Vitality2,09500.9%
Zoom44130%
N'vision26900.7%
Vitality Avt1,23502.3%
Carelink System34300.3%
Carelink Program W/Telemetry C1,68100%

Ordered by report count for navigation only. FDA states that "MDR data alone cannot be used to establish rates of events, evaluate a change in event rates over time or compare event rates between devices. The number of reports cannot be interpreted or used in isolation to reach conclusions about the existence, severity, or frequency of problems associated with devices." It adds that the reporting system "has limitations, including the potential submission of incomplete, inaccurate, untimely, unverified, or biased data." FDA also states that "common products may have a higher number of adverse events due to the higher total number of people using the product."

Questions about SmartTouch reports

How many FDA reports name SmartTouch?

668 medical device reports in the openFDA MAUDE release of 28 Sep 2026, covering reports received through August 2026; 132 in the latest 12 months.

What kinds of events are reported?

malfunction (100%). "Event type" is how the report was classified when filed: death, injury, malfunction or other.

What device problems are coded?

application program freezes or fails to launch (25.7%), application program problem (11.7%), communication or transmission problem (11.7%), display or visual feedback problem (6.4%) and interrogation problem (5.4%). These are FDA's device problem codes as entered on the report.

Who files these reports?

manufacturer reports (100%). Manufacturers and user facilities are required to report; voluntary reports come from health professionals and the public.

Do these reports show that SmartTouch was at fault?

No. FDA states that "MDR data alone cannot be used to establish rates of events, evaluate a change in event rates over time or compare event rates between devices. The number of reports cannot be interpreted or used in isolation to reach conclusions about the existence, severity, or frequency of problems associated with devices." It adds that the reporting system "has limitations, including the potential submission of incomplete, inaccurate, untimely, unverified, or biased data." FDA adds that "a causal relationship cannot be established between product and reactions listed in a report."

How do I report a problem with a medical device?

Through FDA MedWatch (Form FDA 3500 for health professionals and consumers), or to the manufacturer. See the guide on how to report.

Where this comes from. Counts are built from the openFDA Device Adverse Event (MAUDE) bulk export released 28 Sep 2026, which holds reports FDA received through 31 Aug 2026. Brand, generic and manufacturer names are as written on the reports; product code names come from FDA's device classification. A report counts here when any device it lists carries this brand name after punctuation and capitalisation are normalised. No report narrative, lot number, patient detail or reporter identity is published. See the methodology and sources; FDA's record is authoritative, and corrections are handled within five working days.

Drug data (FAERS) through 30 Jun 2026; device data (MAUDE) through 31 Aug 2026. Not medical advice.